Spoke looks to create a simpler workplace requests management tooltechnicalstudio | March 27, 2018 | 0 | Tech News
WhenJay Srinivasan’s last company got acquired by Google, he and his co-founders were ready to get going right away — but they couldn’t figure out how to get ramped up or where things were.
That’s sometimes a refrain you’ll hear from employees of companies that are acquired, or any employees really, who suddenly have to get used to a new system of doing things. It can go all the way down to just getting a new laptop with the right software on it. And it’s a pain point that convincedSrinivasan and his co-foundersPratyus Patnaik and David Kaneda to start Spoke, a new tool for trying to solve those workplace management and request tickets — and finally getting your laptop ready so you can get to work. Spoke is launching for general availability to day, and the company says it has raised $28 million to date from investors likeAccel, Greylock, and Felicis Ventures.
“Some internal ticketing systems you can use are searchable — as you imagine it finds all the answers, the problem is when you have all that many people you get 10,000 results,”Srinivasan said. “There’s too much to look at. In a larger company, the breaking point tends to be that there are probably a bunch of relevant answers, but there’s no way to find the needle in the haystack. So I really wanted to figure stuff out from scratch.”
With many companies switching to internal collaboration tools like Slack, the theory is that these kinds of requests should be made wherever the employee is. So part of Spoke is an actual bot that exists in Slack, looking to surface the right answers right away from a database of employee knowledge that’s built up over time. But Spoke’s aim, like many workplace tools that look to be simple, is to hide a lot of complex processes behind that chat window in terms of creating request tickets and other employee queries so they can pop in and pop out quickly enough.
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