Timehop admits that additional personal data was compromised in breach

technicalstudio | July 10, 2018 | 0 | Startups

Timehop is admitting that additional personal information was compromised in a data breach on July 4.

The company first acknowledged the breach on Sunday, saying that users’ names, email addresses and phone numbers had been compromised. Today it said it that additional information, including date of birth and gender, was also taken.

To understand what happened, and what Timehop is doing to fix things, I spoke to CEO Matt Raoul, COO Rick Webb and the security consultant that the company hired to manage its response. (The security consultant agreed to be interviewed on-the-record on the condition that they not be named.)

To be clear, Timehop isn’t saying that there was a separate breach of its data. Instead, the team has discovered that more data was taken in the already-announced incident.

Why didn’t they figure that out sooner? In an updated version of its report (which was also emailed to customers), the company put it simply: “Because we messed up.” It goes on:

In our enthusiasm to disclose all we knew, we quite simply made our announcement before we knew everything. With the benefit of staff who had been vacationing and unavailable during the first four days of the investigation, and a new senior engineering employee, as we examined the more comprehensive audit on Monday of the actual database tables that were stolen it became clear that there was more information in the tables than we had originally disclosed. This was precisely why we had stated repeatedly that the investigation was continuing and that we would update with more information as soon as it became available.

In both the email and my interviews, the Timehop team noted that the service does not have any financial information from users, nor does it perform the kinds of detailed behavioral tracking that you might expect from an ad-supported service.

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